", and almost like a Seinfeld episode, we cover our incompetence with an elaborate excuse.Subscribe to the IPVM newsletter and receive the 2020 IP Camera Book.For example, a System Report on an Axis camera will tell you all kinds of information, and in the preventive maintenance programs we set up, we include a periodic review of those reports. Begin at the beginning and things more often than not get resolved sooner.I would also add "Check the date/time on the camera". 4. I tried contacting the email address (Romanian) listed, but the message bounced.
If the date/time is off more than a few minutes from the VMS it will not be able to authenticate properly when you try to import the camera into the VMS. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.
As someone stated earlier, most manufacturers have "camera discovery" software that you can use and may not even have to know the IP address (the software will find it for you and let you change it if necessary).Many enterprises segregate their networks using VLANS with managed switches.
If the camera NTP server IP address is not set properly or the time zone on the camera is not set properly, the camera won't often import into your VMS (like Milestone).This is an interesting topic. Milestone is one, Ocularis (Seetek is another). I had a really bad time with Pelco Cameras. I have seen people putting in multiple "variations" and creating a different magnitude of problems. So here is the dilemma. When you are on a network which can route to your companies NTP source that is fine, but stack your cameras behind a protected VLAN and you get into some trouble. And keep up to date documents of network design.#11 - Try swapping out the user with a known-good one ;)To expand on #9, most mfrs provide a discovery utility that only finds their cameras, like axis ip utility, or dahua config tool.As a general practice we also establish network monitoring of the cameras and switches, and syslog monitoring for the cameras where supported, and check those logs periodically - and also check them as an early step in troubleshooting.I fully support "isolate & eliminate". However once you default it, the camera loses all settings and history which may be vital for further troubleshooting. Ill cull the info and add more.For the list above, I would put them in this order:I would also put somewhere in the list: "check the logs".I'm curious if others would use a different order of steps - and why.... :)One of the advantages of logging is that you can often find when a problem started, and match that up to some event or change such as a power outage or network reconfiguration.The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Reply by sb06tks on February 19, 2010I would have been happier if it had just been straightforward and billed itself as shareware/trialware.Performs its function smoothly. Streaming was effective.it works, relatively fast streaming2008-08-11 19:32:03 | By phoenixjackNOT WHAT IT'S BILLED TO BE. Gmax IP Camera HD.